2002

Vare, Lynn. “A Study of Tertiary Library Services for Distance Education in New Zealand: Do We Need National Guidelines?” New Zealand Libraries 49, no. 7 (September 2002): 255-261.
As part of an MLIS course, the author investigated whether New Zealand needed national guidelines for distance library services. The study identified and surveyed 25 institutions with distance education courses to determine what services libraries provided to distance students. Twelve core services, based on ACRL and CLA guidelines for distance library services, were identified as a benchmark. While the majority of responding libraries provided 11 of the 12 benchmark services, several provided no services in support of off-campus students. Only 20% of the institutions provided an information literacy program designed for distance students. The survey indicated the level of service varied widely among the institutions, with some libraries only providing a bare minimum. Based on these findings, the author discusses recommendations including the need for national guidelines for distance library services, accreditation guidelines for distance education, increased collaboration among librarians and within institutions, and the need to continue to develop services further. Survey data on the twelve benchmarks are included. J. Brandt.

Vare, Lynn S. “Library Services for Distance Education in New Zealand Tertiary Institutions: Do We Need National Guidelines?” MLIS project, Victoria University of Wellington, 2002. 81 pp.
To determine whether national guidelines for distance library services were needed in New Zealand, libraries from 25 institutions offering distance education were surveyed. The availability of 12 core services, drawn from ACRL and CLA guidelines for distance library services, was measured. While some institutions provided no library services, 11 of the 12 key services were provided by a majority of the libraries. Because of the wide variation in the level of services offered, the author recommends increased collaboration among librarians at different institutions and the development of national guidelines for distance library services. For more information on this project, see the article listed above. J. Brandt.

1999

Mulvaney, Tracy. “Library Services for Distance Learners Beyond the UK: Provision in New Zealand.” Education Libraries Journal 42, no. 3 (Autumn 1999): 5-15.
To provide an overview of current practice, a survey questioned 24 New Zealand libraries about their services for distance education students. In an analysis of the responses, the author groups distance library services into three categories based on number of responding institutions offering the service. Most libraries offer four core services, including remote renewal of materials, extended loan periods, guides/publications, and photocopying. Roughly half of the respondents are adapting existing services such as remote reservation, loaning materials via the mail, and searching services. A few (less than 25%) of the libraries are implanting new services such as reciprocal borrowing, a dedicated website for distance learning, free telephone access, clinics and dial-in access. Based on personal visits to five of the responding libraries, the author describes the implementation of library services for distance learning at these institutions. After a discussion of managing and financing distance library services, the author concludes that a one stop shopping model is the best for libraries wishing to provide equitable service for distance learners. J. Brandt.