2004

Croft, Rosie and Shailoo Bedi. “eBooks for a Distributed Learning University: The Royal Roads University Case.” In The Eleventh Off-Campus Library Services Conference Proceedings: Scottsdale, Arizona, May 5 -7, 2004, edited by Patrick B. Mahoney. Mount Pleasant, MI: Central Michigan University, 2004, 85-103. Reprinted in Journal of Library Administration 41, no. 1/2 (2004): 113-137.
Royal Roads University (RRU) is in British Columbia and received a provincial mandate in 1995 to offer undergraduate and graduate degrees to mid-career professionals. The school selected programs to offer, based on the needs of the market. The library followed the lead of the university by focusing on lifelong learning and student-centered delivery and support. The library started with a small print collection to which the librarians have added both print and electronic books thereby tailoring the collection to support the new academic mission of the university. The library began its electronic book collection in April 2000 and has added numerous titles from NetLibrary, ebrary, and ITKnowledge (ceased in February 2001). The library staff has spent a significant amount of money to add the these electronic books to the collection and decided to survey users to see if these books are being used and by whom; whether the users prefer using NetLibrary, ebrary, or print books; and if the books satisfy the needs of the clientele. The librarians involved in the online survey asked students eleven questions and added one more for the faculty. The article includes the questions and breaks up the responses by student, faculty, and department, if appropriate. The authors include findings some of which were expected and others were a surprise. The authors also set goals based on the unmet needs they discovered from the survey. E. Onega.

Waddell, Bonnie. Remote Distance / Continuing Education Information Support Project: Library Services for Distance Education Students. Office of Learning Technologies, Human Resources Development Canada Project #21021. Truro, NS: Nova Scotia Agricultural College, 2004. 23 pp. Online. Available: http://www.novanet.ns.ca/distance/OLTFinal.pdf (in pdf format)
The Office of Learning Technologies, Human Resources Development Canada, funded a two-year project aimed at eliminating barriers for Novanet distance education students and improving their ability to access information to support their course work. A comprehensive needs assessment identified four areas for examination: discipline-specific electronic book collections, online tutorials, live help/chat reference, and electronic reserves. This general overview of the project includes activities charts, outcomes, and recommendations. A. Lawrence.

Waddell, Bonnie and others. Remote Distance / Continuing Education Information Support Project Final Report – Part 1: Year 2: Pilot Project Summary. Office of Learning Technologies, Human Resources Development Canada Project #21021. Truro, NS: Nova Scotia Agricultural College, 2004. 25 pp. Online. Available http://www.novanet.ns.ca/distance/Pilot_Project_Final_Report1.pdf (in pdf format)
In an effort to improve library support for Novanet distance learners, the Office of Learning Technologies, Human Resources Development Canada, funded a two-year project to identify the most vital areas of need and to devise ways to meet those needs. The project concentrated on four areas: discipline-specific electronic book collections, online tutorials, live help/chat reference, and electronic reserves. This summary of the experiences of the four team groups includes their activities, the issues each group faced and resolved, anticipated and unanticipated outcomes, recommendations made, and suggested ways to make each area sustainable beyond the project time and funding period. A. Lawrence.

Waddell, Bonnie and others. Remote Distance / Continuing Education Information Support Project Final Report – Part 2: Year 2: Pilot Project Summary. Office of Learning Technologies, Human Resources Development Canada Project #21021. Truro, NS: Nova Scotia Agricultural College, 2004. 80 pp. Online. Available http://www.novanet.ns.ca/distance/Pilot_Project_Final_Report2.pdf (in pdf format)
Four pilot projects aimed at providing better library services to Novanet distance learning students were evaluated by a consultant who was hired to implement the process. The four projects were (1) discipline-specific electronic book collections, (2) online tutorials, (3) live help/chat reference, and (4) electronic reserves. During the first phase of the evaluation, students participated in a program simulation on campus and then evaluated the program. In the second phase, participants completed a short exercise from an off-campus location to test their satisfaction with the program from home. While the number of students participating in the evaluation process was too small for results to be generalized, the findings could be helpful in the improvement of services. A. Lawrence.

2002

Waddell, Bonnie R., comp. Proceedings: Novanet Distance Education Stakeholder’s Forum: Mount Saint Vincent University, Halifax, Nova Scotia, Canada, May 27-28, 2002. Truro, NS: Nova Scotia Agricultural College, 2002. 59 pp. Available from: Bonnie R. Waddell, MacRae Library, Nova Scotia Agricultural College, P.O. Box 550, Truro, NS, Canada B2N 5E3.
The Novanet Distance Education Working Group held a small conference of library staff, distance education program coordinators, faculty, and students to develop plans to improve access to information and library services for students involved in the Novanet Consortium. The sessions dealt with topics such as electronic reserves, the potential for use of electronic books and other document delivery techniques, virtual e-reference services, and online instruction. Documentation for each session includes summaries of remarks from speakers, comments from student surveys, feedback from participants, and an outline of implementation issues for the proposed services. I. Frank.

Waddell, Bonnie R. and others. Discussion Paper: Distance Education Stakeholder’s Forum, May 27-28, 2002, Mount Saint Vincent University, Halifax, Nova Scotia. Truro, NS: Nova Scotia Agricultural College, 2002. 45 pp. Online. Available: http://www.novanet.ns.ca/distance/Discussion_paper.pdf (in pdf format)
The Novanet Distance Education Working Group prepared this Discussion Paper to survey distance users of Novanet – students, faculty and instructors. Distance services offered by Novanet libraries were surveyed as well. Over 800 student surveys were collected. 257 faculty involved in distance learning were also included. A number of issues emerged: the need for partnership in provided services; the need for better communication with all stakeholders including faculty, administrators and librarians; the need for awareness of what information support is offered to students, as well as the “how”; and the need to deal with students’ lack of access to university level collections of materials. The findings indicated a need for easier access to electronic resources, especially at the beginning of classes. Surveys and student comments are included. I. Frank.